We are here to support you with any issues you might be experiencing with SchoolMoney. It is our priority to help you use SchoolMoney with ease! Below are some of the most recent frequently asked questions about the product. If your question was not answered here, and you need additional support, please contact us or browse through our support site.
If the parents pay for these clubs termly, we recommend setting these up as one-off payments under the category ‘other’. You can set a place limit in the settings button, and they will act on a first-come-first-served basis. Once the clubs are full, they will drop off the screen for all other parents. At this point we recommend clicking back into the payment, press manage students, and press ‘remove all’ to take out the names of the children who did not get onto that club.
You will first need to find the transaction in the Money Received report to check which payment(s) it has been allocated to. Then return to the cashier tab, click on those payments and select ‘undo last transaction’ from the action/select menu. If the money is showing in credit, click on ‘parent in credit by’ at the top corner, and use the ‘remove credit’ button to take the money off. We recommend then to check back under the Money Received report to ensure the transaction is no longer showing.
Follow the steps below to issue credit refunds:
Follow the steps below to add more parents: