With the announcement that most schools in the UK will be closing this week, we have created this quick FAQ guide to help cover the most common queries you might encounter during this time.
If you’re unable to log in and can’t remember your username or password, please don’t panic!
Firstly you should speak to any of your colleagues who share the same user login as yourself as they may know the username & password you need to log in.
If your colleagues don’t know the username & password, or you don’t share your user login with anyone, speak to a colleague who has Admin access. That colleague will be able to give you your username and/or reset your password for you. They can do this by following the steps below:
We recommend only contacting our support team after exhausting the above options as there will understandably be a delay in our response due to the volume of support cases we are currently experiencing.
Teachers2Parents is a web-based platform which means that as long as you have a device with internet access and know your username and password, you can log in anytime, anywhere.
If you need to log into Teachers2Parents from home but have forgotten your username or password, please follow the steps described in the section above.
If more staff need to use T2P, you must first create new user logins for them by following the steps below:
Over the coming weeks, there may be occasions where the standard 160 character limit for a text message may not be enough. In Teachers2Parents there is an option to extend that limit to accommodate longer messages.
Please bear in mind that messages longer than 160 characters count as two messages and so will incur an extra 4p charge per text. This option can be switched on or off at any time, and will also tell you the date it was last changed in addition to the user who changed it.
T2P gives the option for parents to reply to both text and emails. This may help you stay on top of communication during the coming weeks. To enable replies, please follow the steps below:
Enable Replies for Text
Enable Replies for Email
When a parent replies to an email or text, their reply will automatically be sent to the email address you specified.
Staff members, unlike students, do not import from your MIS and need to be manually added into the system. Please follow the steps below to add staff in the event that you need to text or email them as well as parents.
Once you’ve added everyone you need to, refresh the page. These new contacts will now be available when sending a text or email.