Chat with us, powered by LiveChat
company logo

Teachers2Parents FAQ for School Closures

With the announcement that most schools in the UK will be closing this week, we have created this quick FAQ guide to help cover the most common queries you might encounter during this time.

I cannot log into Teachers2Parents. What do I do?

If you’re unable to log in and can’t remember your username or password, please don’t panic!

Firstly you should speak to any of your colleagues who share the same user login as yourself as they may know the username & password you need to log in.

If your colleagues don’t know the username & password, or you don’t share your user login with anyone, speak to a colleague who has Admin access. That colleague will be able to give you your username and/or reset your password for you. They can do this by following the steps below:

  1. In Teachers2Parents, click the Admin icon in the top right-hand corner
  2. Select the Users tab
  3. Look for your username in the list and double-click it
  4. Delete what is currently in the password field and type in a new one (the new password will need to be at least 6 characters long & include at least 2 numbers)
  5. Click Save
  6. You will now be able to log into T2P with your username and new password

We recommend only contacting our support team after exhausting the above options as there will understandably be a delay in our response due to the volume of support cases we are currently experiencing.

Can I use Teachers2Parents to send messages from home?

Teachers2Parents is a web-based platform which means that as long as you have a device with internet access and know your username and password, you can log in anytime, anywhere.

If you need to log into Teachers2Parents from home but have forgotten your username or password, please follow the steps described in the section above.

How do I add more users?

If more staff need to use T2P, you must first create new user logins for them by following the steps below:

  1. In Teachers2Parents, click the Admin icon in the top right-hand corner
  2. Select the Users tab
  3. Click Add new window will open.
  4. In the Add User window:
    1. Type in a Username (at least 6 characters long & include at least 2 numbers)
    2. Type in a Password (at least 6 characters long & include at least 2 numbers)
    3. Type in the staff member’s name in Teacher Name
    4. Tick Admin Access and/or Report Access as required
    5. Tick Text Access and/or Email Access as required
    6. Click Save

How can I send longer text messages?

Over the coming weeks, there may be occasions where the standard 160 character limit for a text message may not be enough. In Teachers2Parents there is an option to extend that limit to accommodate longer messages.

  1. In Teachers2Parents, click the Admin icon in the top right-hand corner
  2. Select the Options tab, where you will see the option to Increase text message to 300 characters under the Text section
  3. Tick this option and click Confirm on the pop-up which appears
  4. Finally, click Save in the bottom right.

Please bear in mind that messages longer than 160 characters count as two messages and so will incur an extra 4p charge per text. This option can be switched on or off at any time, and will also tell you the date it was last changed in addition to the user who changed it.

What if I need parents to reply to my messages?

T2P gives the option for parents to reply to both text and emails. This may help you stay on top of communication during the coming weeks. To enable replies, please follow the steps below:

Enable Replies for Text

  1. In Teachers2Parents, click the Admin icon in the top right-hand corner
  2. Select the Options tab,
  3. Tick Allow parents to reply to SMS in the Text section
  4. You will then see a field called ‘Parents Text Replies are Emailed to’ – here, enter the email address to which you’d like replies to be sent
  5. Click Save

Enable Replies for Email

  1. In Teachers2Parents, click the Admin icon in the top right-hand corner
  2. Select the Options tab,
  3. Click Yes for Allow Replies in the Email section – here, enter the email address to which you’d like replies to be sent
  4. Click Save

When a parent replies to an email or text, their reply will automatically be sent to the email address you specified.

How do I add staff members into Teachers2Parents?

Staff members, unlike students, do not import from your MIS and need to be manually added into the system. Please follow the steps below to add staff in the event that you need to text or email them as well as parents.

  1. In Teachers2Parents, click the Admin icon
  2. Select the Contacts tab
  3. Click Add
  4. Enter the first name & surname in the Name field
  5. Select Staff / Other
  6. In the 1st Mobile field, enter the mobile number after +44, ensuring to omit the leading zero and any spaces
  7. In the 1st Email field, enter the email address
  8. Tick Staff in the Group list
  9. Click Save

Once you’ve added everyone you need to, refresh the page. These new contacts will now be available when sending a text or email.