Take a look at our recent SchoolMoney Common Support Queries Webinar along with some questions we received:
If you use ScholarPack then your data can be imported by either using the Wonde Link or the Xporter XOD link. If you are not already set up with either of these links then please log a support request with us here and a member of the support team will help you get started with it.
You can use the enable reservation section to allow parents to book without paying upfront. This is found within the settings area in the payments. If you need help with this please log a support request with us here.
We do recommend the App is easier for parents, as they don’t have to log in with their mobile, email and password etc. Once they have downloaded the app, they can click straight into it on their phone.
Your new intake will import from SIMS when the SIMS Link run (as long as they have reached their admission date) – you’ll just need to add to the register as Veena demonstrated.
Hi, we will definitely look at holding a webinar on these topics soon.
Sims will only send on-roll students but they can be added manually in as a visitor.
New form groups will import from your MIS system automatically or through the CSV file you send-up. They can’t be manually added to SchoolMoney.
The support team will be able to contact you on this, please log a support request with us here.
If a child has been off-rolled from your MIS system, then next time you run your Wonde Update from the admin tab of Teachers2Parents, that student should automatically be off-rolled on SchoolMoney. The only time this would not happen is if that student still had an outstanding debt on SchoolMoney. In that instance, the account will stay on-roll until the debt has been either paid or written off.
If you have not already done so, you’ll first of all need to make sure that student is marked down as Free School Meals in the admin section (if you are a SIMS user this should have happened automatically). Next, you’d need to back-date any meals that have gone down as paid but should have been free. This is done by removing those meals from the register, pressing Save, and then adding them back on again. Any the money the parent has paid should then be showing on the cashier tab, under the ‘parent in credit’ area. What you can then do, still in the Cashier tab, is click on the week(s) with the outstanding debt and use the Action / Select box to choose ‘Pay by credit’ to use the money against the previous debt.
Click here to contact our support team if you have any other questions.
To join our next SchoolMoney webinar covering cashless catering, please save your seat here.